Why Us


Brand of Origin – quality assurance, global products from Panasonic and Mitsubishi Japan

Market Domination – proven successful cases and development experience in Customer Relationship Management (CRM) System, Membership Loyalty System, Mobile Application, Online Application and Member Website since 2002

Professionalism – development expertise and execution capability in multi-application and integration projects

Technical and Maintenance Support – onsite/online technical support and comprehensive service plan

Reliability – software security and awards recognition to drive repeat and referral business

Innovation – ongoing research and development for sustainability in hardware and software assets

Customer Care – passion to deliver a differentiated customer experience across the customer life cycle


RPAL Sucess Record

  • Substantial projects execution in large scale integration and implementation
  • Remarkable endorsement and awards from business partners and distinguished clients
  • Local / Nationwide including Hong Kong, Macau, China, Singapore, Indonesia, Vietnam, Australia and Middle East

System Innovation

  • Applications customized for retail sectors, global organizations and government offices
  • In-house research and development team to drive for continual improvement
  • Work closely and back up by Japan manufacturers on rewrite technology and product development

Scalable Price

  • Provide user-friendly customer relationship management (CRM) packages for SMEs
  • Customized project design for large chain stores
  • Affordable, user-friendly and cost effective

Support Services

  • 24 x 7 Technical support team standby service
  • Service pledge within 4 hours response commitment
  • 360゜Comprehensive maintenance service plan
  • Periodical software review and upgrade
  • User training and product documentation running under ISO Standards
  • Provide unlimited online user consultancy support

Business Partners

  • First class quality rewrite card products from Panasonic and Mitsubishi Japan
  • Over 14 years development experience in rewrite card technology and customer relationship management (CRM) system applications
  • A strong presence of multi-application customer relationship management (CRM) system across tradition to optimize operation in mobile application, online application and member website application.

Industry Insight

  • Periodical Journals, E-news, Customer Relationship Management (CRM) success stories and product development updates to keep abreast of the dynamic market changes