Our Service

RPAL is a customer-focused company and aims at providing the best products, service and after-sale support to our customers. As a total solution provider, we enhance our products and service quality to streamline your requirement on demand.

CRM Total Solution Provider

  • CRM Application Consultation

  • Loyalty Management Solution

  • Online Application Solution

  • Multimedia Application Solution

  • System Development & Integration

  • System Implementation & Support

  • Card System Solution

  • Card Design Technology & Production


Implementation

Development and Planning

  • User requirements collection by project management
  • Coordination – Hardware and software, planning and testing criteria
  • Feasibility Study – Site visit, text criteria and model discussion
  • System Design – Scope of work, architecture and integration module
  • Documentation Design – Project plans, configuration, architecture, operating flow, test plans, user acceptance checklist and user manual

Test and Fix

  • Testing and demonstration
  • Fine tune and bug fix
  • System pilot run
  • User acceptance checklist
  • User Training manual

Migration and Launch

  • Scheduling and coordination of full launch timetable
  • System installation to all sites
  • Project execution
  • System performance report

Maintenance

  • Provide 24×7 stand by maintenance support upon installation
  • Comprehensive maintenance packages for hardware and software
  • Flexible service plans for emergency onsite support
  • Hardware rental and swap service plan
  • Unlimited online help desk support service
  • Fast response time guarantee


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